Refunds

Your satisfaction is guaranteed. We will refund your purchase at your request, under the following circumstances:-

  • You have not received you order within 45 days*
  • We have received the item back from you.

*Please Note: We ship all our products with trackable shipping. We will not refund delivered items unless they are returned to us. 

**Note All Free Plus Shipping items from this store do not qualify for refunds unless received damaged, and photographic evidence has been sent to [email protected] and verified. 

*** Custom Print items do not qualify for returns or refunds (unless damaged); however you may cancel your order within 24hrs of your purchase by contacting our customer support.  

Our policy lasts 30 days after you received your purchase. If 30 days have gone by after you receive your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

To complete your return, we require a receipt or proof of purchase. If this item was a gift, then please give us the purchaser's information. Refunds can only be made back to the original purchaser.

Please do not send your purchase back to the manufacturer.

Steps for a Refund:

Use the Contact Us page or send us an email to [email protected] to request a refund. Please indicate the reason for the refund, and whether the item is still in working order. We will reply within 48hrs. Ship your products to us at the following address:-

KUEYEN LLC
1812 N Columbia Blvd
Suite C15-602628

Portland, Oregon, 97217, USA

Please ensure that you write your original order # on the exterior of the package to help us quickly identify it.
 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment. 


Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank/Paypal account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us by using our contact form.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form.


Shipping

We do not charge a restocking fee. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. However, if your item was defective or damaged during original shipping, we will reimburse you for your shipping cost.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.